How Payment Records Enter Our Policy
We collect only the account and transaction details needed to provide access, check account security, and respond when a payment status needs attention. A phone number supports verification before account access; a DANA, OVO, GoPay or QRIS reference can help us match a receipt to your
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account. Bank transfer and virtual account records may include a reference, amount, time, and receiving bank such as BCA, BRI, Mandiri or BNI. We use these records for reconciliation, fraud checks, support responses, and legal duties where applicable. We do not ask you to send a
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wallet password through support. If you contact us about a stalled receipt, share the reference rather than unnecessary personal details. Access and eligibility depends on local law, and retention can vary with the account relationship, transaction duties, disputes, and security needs. You can ask what data
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we hold, request a correction, or ask whether deletion is available through our support path.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.